How can we help you?

General Store Information

Shipping

What shipping options do you offer?

We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. You can select your preferred option at checkout.

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Typically, standard shipping takes 5-7 business days, while expedited options can arrive in 2-3 business days.

Frequently Asked Questions

Authenticity

What is a genuine "sheepskin" boot?

Sheepskin boots have been an Australian icon for more than 50 years. 

Genuine sheepskin boots are made in Australia, using double-face sheepskin with fleece on the inside, a tanned exterior, and a rigid, non-slip sole. The majority of the world's sheepskin boots are now manufactured in China or other parts of Asia, so it is always important to check where your sheepskin boots are made before you buy.

 

Does Since 74 make genuine sheepskin boots?

Yes! In fact, we are one of the oldest manufacturers of sheepskin boots in the world, having been proudly manufacturing our boots in Australia since 1974. 

All of our slippers and boots are made from A-grade double-face Australian merino sheepskin and are the highest quality 100% Australian made sheepskin boots available. 

There are many different sheepskin boot brands in Australia, but finding high-quality sheepskin boots can be a challenging task. 

It is important to recognize the different qualities in sheepskin, workmanship, and country of origin, and to always ensure that the sheepskin boots you purchase are 100% made in Australia and made of real sheepskin (and you can check the sew-in label to be sure).

 

Are you the only sheepskin boot manufacturer in Australia?

No. We are not the only sheepskin boot manufacturer in Australia, but there are only a handful of other manufacturers left in Australia, and an even smaller number that make their sheepskin boots from start to finish in Australia. 

Always check the sew-in label to ensure your boots are 100% made in Australia.

 

Quality & Craftsmanship

Which material do you use?

At Since 74, we make all of our products from a naturally occurring material (sheepskin), so there’s no artificial manufacturing of materials that go into your boots.

We only acquire sheepskin from farms where it comes about as a by-product of another industry. 

 

In other words, we can put to good use a material that would otherwise be wasted.

To read more about our sheepskin, click here.

Can I wear my sheepskin boots outside?

Yes! Sheepskin boots are designed to be worn both indoors and outdoors. However, it is important that your boots are protected, as any water or oil that comes into contact with the suede will damage it. 

We highly recommend that you use a suede protector spray on your boots before use, which will allow the boots to repel water and keep them clean.

You can re-use your protector spray every six months to maintain a protective coating on your boots.   

As the boots are made from genuine sheepskin and suede leather, they can never be made entirely waterproof due to the natural characteristics of the wool. 

Therefore, our products should never be machine-washed, submerged in water, or worn in exceptionally wet conditions. 

Should your boots become excessively wet, remove the insoles and hang the boots upside down to allow them to dry naturally. Then, brush them with a suede sponge. 

 

Does the darker sheepskin transfer its color?

Does the darker sheepskin transfer its color?

Black sheepskin boots do inevitably transfer color due to the vivid shade of black sheepskin we use to handcraft our boots. However, we use a natural-colored innersole within the boot to prevent color transfer to the sole.

The boots should only transfer color for the first few weeks of consistent wear. During this period, please be mindful of wearing lighter clothing that will be in contact with the boots, as the colour might potentially transfer. Black boots are the only color in our range where you are likely to experience dye transfer. If you are concerned about this, we strongly recommend choosing an alternate colour other than black.

Do you offer a warranty?

Do you offer a warranty? Yes. We proudly stand behind the quality and workmanship of our sheepskin boots, and we happily offer a 12-month manufacturer's warranty on each and every pair of sheepskin boots we sell. Please contact us with your receipt if you have had any difficulties with the quality or longevity (excluding general wear and tear) of your boots within this period, and we will be pleased to assist you.

How do I look after my sheepskin boots?

After years of experience, we have compiled some helpful tips and blogs below on how to care for and maintain your sheepskin boots. 

Why Care about Care?

How to Clean Your Sheepskin Boots

Do Sheepskin Boots Get Smelly?

 

I have damaged my boots. Do you offer repairs?

Yes, in some cases we can help you to repair your boots. As we handcraft each pair of sheepskin boots we sell from start to finish, we can offer repairs for most issues that may occur with sheepskin boots over time. Please contact us with details of the damage, as well as clear photos, and we will be more than happy to provide a quote for the repair. Please note that we can only assist with repairs for our own products.

Do you offer factory tours?

Yes, we open our workshop doors on the Gold Coast, Australia to the general public and offer factory tours. 

 

Orders

How do you protect my security & privacy?

Your security and privacy are of the utmost importance to us. You can order from our online store with full confidence. Our shopping cart is fully secured with state-of-the-art 128-bit encryption. Please note that we are required to provide your name and mailing details to our delivery partners for the purpose of delivering your purchases. However, we guarantee that we will not sell, rent, or otherwise provide any of your personal information to any other person or business whatsoever.

What currency are your prices listed in?

Our prices are listed in USD. You may also select to view the prices in Australian dollars, Euros, British Pound Sterling, or Japanese Yen, and some other popular currencies. Please note that all final transactions at checkout will still be processed in US Dollars. Exchange rates are based on information from xe.com. Actual exchange rate and fees may vary depending on your financial institution.

If I am buying as a gift, can I add a personal message to my order?

Yes, you can. Each order comes with its very own name tag, on which we can include a short note. If you would like to include a short personal message, please add it in the notes section during checkout.

Can I change or cancel my order?

If you change your mind or have made an error in your order, you must contact us immediately.

We will make every attempt to assist you, but if our factory has already received your order, we cannot alter or cancel your order. 

All purchases of sale items and custom-made items are final and will not be refunded or exchanged.

Will I have to pay a customs tax to import my goods?

All international orders are subject to taxes and duties as determined by the country of import. Customs policies differ depending on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees as these fees vary between countries. If you are unsure what rules, taxes and import duties apply to online orders from outside of your own country, we recommend making enquiries with your local customs office. 

Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. Since 74 is not responsible for any import fees associated with your order. You can read more about shipping and import duties here.

What is your returns policy?

If, for whatever reason, your order is not quite right, we are pleased to offer you a store credit, provided the conditions in our Returns Policy are met.

You can find our full Returns Policy here. 

What are your manufacturing times?

Our manufacturing times vary throughout the year, but you can find our current schedule online here. Please note these times may be subject to change, but we will always notify you via email during the progress of your order if there are any delays. Our team cannot thank you enough for your patience and for choosing us to hand-make your orders, especially for you.

Shipping

Where can I find your shipping information?

Your orders are very important to us, especially if we are posting them to you.

All orders are handcrafted and dispatched from our Gold Coast factory in Queensland, Australia, and can be shipped worldwide.

For information on our shipping & shipping terms, click here.

Where is my order shipped from?

All orders are handcrafted and dispatched at our Gold Coast factory in Queensland, Australia.

How much does the shipping cost?

Shipping fees are determined by the items you have purchased and your location, and will be calculated at checkout.

Please note that shipping promotions cannot be used in conjunction with any other discount or promotion.

 

Can I track my order?

Yes. All deliveries can be tracked online via the relevant postal carrier's website.

Tracking information will be emailed to you once your goods have been dispatched from the head office.

Please note that international postage orders may be untrackable beyond Australian borders, depending on both the receiving postal company and the destination country. However, if an issue occurs, please contact the postal company your package was originally sent with and provide them with your tracking number.

You can read more about our shipping information here.

What happens if my order is delayed?

Please note that customs can legally hold your package without notification, and once dispatched, Since 74 is not responsible for any delays in the delivery of your order.

 

However, we will always do our best to ensure your parcel arrives as soon as possible. 

You can read more about our shipping information here.

What happens if my order is lost in transit?

If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us, and we will lodge a claim on your behalf.

Do I have to pay tariffs or customs fees when ordering from the U.S.?

No. All import duties and tariffs are covered by us. You will not receive any extra charges when your order is delivered. 

For customers outside the United States, local customs duties or import taxes may apply. These charges are not included in your order total and may be payable upon delivery.

Sizing

What size do I need?

It's easy to find your perfect fit with Since 74, by using either our Size Chart or our At-Home Size Guides, which you can find here.

It is important that your boots are initially very firm, as sheepskin does stretch.

With consistent wear, the wool moulds beautifully to your feet and will stretch approximately half a size.

Do sheepskin boots stretch?

In a word – yes. 

All genuine sheepskin stretches, so if your sheepskin boots are constructed from real sheepskin (which all authentic sheepskin boots should be), you can expect your boots to stretch over time. 

This is precisely why you should ensure your 74s are snug and cosy when you first try them on, as they will stretch about half a size over time.

When choosing your size at Since 74, select your standard shoe size, and avoid “sizing up a size” as many synthetic sheepskin boot manufacturers recommend. 

If you buy a larger size than normal, and factor in that the boot will stretch, you’ll be left with sheepskin boots that are no longer a warm, cosy fit for you.

 

Can I wear socks with my sheepskin boots?

While you can choose to wear your boots with socks, sheepskin boots were originally designed to be worn without socks.

The natural fibers contained within sheepskin allow your feet to breathe. In fact, a key indicator of wearing genuine sheepskin boots is that they do not develop a consistent odor with regular wear. This is due to the natural fibers found within the skin itself.

However, as wearing socks is a personal preference, we recommend wearing socks made of natural fibres, such as wool or cotton, to ensure that any synthetic materials do not damage the natural fibres within the wool.

If you'd like to read more about wearing socks with our boots, visit our blog post here.

Product Range

What are replaceable innersoles?

Over time, sheepskin naturally compresses with consistent pressure.

To ensure your sheepskin boots will last for years to come, we intentionally handcraft our sheepskin boots with replaceable innersoles.

This unique feature enables our valued customers to replenish the luxurious comfort of our boots when desired, without the need to purchase another pair.

Replacing innersoles increases the longevity of the boots and optimises both comfort and warmth of the boots. You can find our replaceable innersoles here.

How accurate are the colors displayed on this website?

Every attempt is made to provide a true color representation on our website's images.

However, color may vary slightly from that displayed on our website due to the natural characteristics of the sheepskin.

Please note that color representation is also dependent upon individual settings on your computer or mobile device.

Can I order something not shown online?

 

Color 

All of our products are available in any of our sheepskin colors, but it won't necessarily always be listed online. 

If you'd like to order a product in a color not shown, simply choose an alternative color from the listing and leave a note at checkout specifying the desired color. 

For example, if you are looking at a Designer Slipper and would like them in color “Cloud”, please select any available color, and then leave a note at checkout (e.g., "Please make in color Cloud").  

You can find our full range of colors here.


Our customer service team will always contact you if we are unable to fulfill your requested color or if we cannot offer an exchange on a certain color you have ordered. 

Style

There are literally hundreds of ways you can customise your 74s to make them your very own. 

We don’t have every style and variation listed online, but if you’re after something you’ve seen or ordered before, be sure to send us an email at hello@since74.com, and we can help you design your 74s and then create a special listing for you to allow you to purchase them online.

 

Product Information

Gift Cards

How do I redeem my gift card?

To redeem your gift card, simply enter the unique code provided on the card during the checkout process. The amount will be deducted from your total purchase.

Can I use my gift card for multiple purchases?

Yes, you can use your gift card for multiple purchases until the balance is depleted. If your purchase exceeds the gift card amount, you can pay the remaining balance with another payment method.